Supervisor (sup) – Appeals & Grievance Handling At Kenya Revenue Authority (kra)


Supervisor (sup) – Appeals & Grievance Handling At Kenya Revenue Authority (kra) 1 Position
Emploi Recruitment

Nairobi, Kenya

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Posted 1 week ago

Job Description

Job Purpose

The job holder is responsible for providing guidance and implementing all Appeals &grievance management activities.

Key Responsibilities / Duties / Tasks

Operational Responsibilities / Tasks:

  1. Analysis of ER matters in a timely manner.
  2. Communicate feedback to staff;
  3. Provide and update PSC on staff data, leavers and joiners;
  4. Collection of views on evidence tendered.
  5. Preparation/ review of reports and give recommendations
  6. Sensitize all staff members on grievance handling mechanism.
  7. Prepare minutes/reports.
  8. Safe custody of documents and reports
  9. Participate in disciplinary matters.
  10. Any other duties as may be assigned from time to time.

Financial Responsibility:

Development  of budgets

Responsibility for Physical Assets:

  1. Responsible for physical assets assigned by the institution.
  2. Provide oversight for all departmental physical assets.

Decision Making:

  1. Make strategic, operational and financial decisions
  2. Plans the work of subordinates
  3. Assigns work to subordinates
  4. Monitors subordinates work performance
  5. Appraises/evaluates subordinates performance

Working Conditions:

  • Works predominantly in a comfortable environment.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

Bachelor’s degree in Social Sciences/Human Resource Management or any other relevant field

Professional Qualifications / Membership to professional bodies

Higher Diploma/Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP) or any other relevant HR qualification

Membership to a Professional Body (IHRM)

Previous relevant work experience required.

  • At least three (3) years’ work experience as an Officer/Equivalent.
  • Male applicants are encouraged to apply.

Functional Skills:

IT Proficiency

Proficiency in Labour Laws/Data Science & Analytics

Behavioral Competencies/Attributes:

  1. Effective interpersonal and communication skills with good command in written English
  2. Research skills
  3. Strong analytical and problem solving abilities
  4. Interpersonal skills
  5. Mediation Skills
  6. Minutes & Report writing skills

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Emploi Recruitment
Emploi Recruitment

Nairobi, Kenya

51 - 299 people

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