Relationship Officer (based In Nakuru And Mombasa Branch)


Relationship Officer (based In Nakuru And Mombasa Branch) 1 Position
Emploi Recruitment

Nakuru, Kenya

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Posted 2 weeks ago

Job Description

We are a fast-growing Micro-Finance Institution seeking qualified experienced graduates with bachelor’s degree in Business management/ related course to urgently fill the position of Relationship Officer Nakuru and Mombasa branch.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Job Summary

Real People Kenya Limited is a non-deposit taking financial solutions provider for businesses targeting the mass market in Kenya. 


Main Purpose of the Job:

  • Manage own sales production performance and implement corrective actions to achieve target objectives.
  • Achieve set sales targets by actively and proactively identifying of opportunities.
  • Contribute to the profitability of the branch by meeting individual sales targets set by management.
  • Build a relationship with potential clients by keeping in contact with them and making regular contacts to determine their financial needs and provide support and advise.
  • Take initiative to obtain new contacts/potential customers through innovative means e.g. non-branded personalized flyers and responsible for building networks through known contacts e.g. local employers, referrals.
  • Distribute marketing material as and when instructed.
  • Attend the daily planning and review meetings, contributing to innovative sales ideas.
  • Ensure all financial computations are correct and customer meets affordability criteria.
  • Ensure all the information and data gathered is consistent and is verified by mandatory physical visits to the client’s business and residence.
  • Ensure cash flow and repayment capacity are correct and comparable to other similar businesses.
  • Ensure loan structuring fits the business, capacity, and project.
  • Assess collateral by ensuring correct valuation, physical verification of existence and ownership and ensuring it adequately covers the loan value.
  • Assess the guarantor to ensure they meet our affordability criteria through mandatory physical visits to the guarantor’s business and residence.
  • Serve as a member of application approval committee, including conducting verification visits to customers’ business premises and homes with senior Relationship Officers.
  • Review and management of customer portfolio (portfolio size, number of customers, portfolio at risk and arrears total).
  • Early monitoring of the customer portfolio by making regular visits to the customers’ business premises, especially during the first three (3) months after disbursement.
  • Ensure that all customer complaints/queries are dealt with immediately and that a record is kept of all actions taken to resolve the complaint and that the customer receives regular feedback regarding progress.


Minimum Requirements:

  • Bachelor’s degree in Business related degree and/or Diploma course.
  • At least 2 years as a Relationship Officer
  • Good communication and interpersonal skills, Team leader/player.
  • Experience in the Banking sector with a bias in microfinance highly desirable

Increase your chances of landing this job by updating your CV. Request HERE: OR CALL/TEXT/WHATSAPP 0702068282

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Emploi Recruitment
Emploi Recruitment

Nairobi, Kenya

51 - 299 people

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