Recovery Officer At Apa Life Assurance Company Ltd


Recovery Officer At Apa Life Assurance Company Ltd 1 Position
APA Life Assurance Company Ltd

Nairobi, Kenya

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Posted 2 months ago

Job Description

Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda). It underwrites General Insurance risks such as Fire, Marine, Aviation, Personal Accident, Motor, Liability, Agriculture, Property, and Micro Insurance. We also underwrite Health Insurance i.e. Corporate, Individual & Family Health Insurance. APA Life Assurance is one of the leading insurance companies in Kenya providing Life Insurance and Pension benefits.It has been recognised as The Best Insurance Company in Claims Settlement (Life Business). Our Individual products, APA Elimu,Pumzisha, Imarika and HosiCare aim to protect generations as well as help people from all walks of life to meet common needs.


  • Maintain the following records: –
    • Recovery register for motor, non-motor, and medical claims
    • Discharge vouchers register
    • Incoming cheques register both from advocates and in house settlements
  • Ensure that all matters that are recoverable are not time-barred.
  • Registration and pursuit of all third-party recoveries with insurance companies, advocates, and any other debtors owing to the company.
  • Maintain and update proper records of the company’s recoveries and expected recoveries from other Insurance Companies for motor, non-motor, and medical claims.
  • Ensure that initial demand has been sent out on all recovery matters and that all recovery files are up to date.
  • Issuing hearing Notices to the various witnesses
  • Reply to all third party demand letters and process the genuine claims
  • Negotiating all Recovery claims with third-party Advocates where suits have been filed or demand letters received.
  • Quantify and document the company’s recovery claims paid to the third parties and other insurance companies within a reasonable time.
  • Promptly deal with third-party claims that fall under Knock for Knock for purposes of cost-cutting on the claim.
  • Appoint tracers to investigate legal/beneficial ownership of third-party vehicles, economic status, and physical addresses for purposes of pursuing recovery through court.
  • Liaising with external advocates & service providers with regard to attendance and production of evidence in court.
  • Meet the set recovery target each month and deal with general correspondence on recovery matters.
  • Drafting legal opinions on settlement proposals on matters in court, swapping and knock for knock.
  • Process claim payment to the third party claimants and the advocates
  • Attend court to produce claim documents when required and pursue witness statements from the insured and all other relevant witnesses.
  • Providing reports on recoveries to the Legal Manager.
  • Work in the claims department on other duties that may be assigned from time to time.


A Bachelor’s Degree in Law


  • Good questioning, negotiating and influencing & communication skills ® Have own initiative and use the corporate claims philosophy effectively
  • Have the experience to know when it’s best to deal with a matter on a compromise basis or when a defense is more likely to be successful
  • Ability to make decisions quickly and confidently.
  • Good working knowledge of MS Office applications (Ms. Excel, Word, Power-point, Outlook)
  • In-depth knowledge of internal systems (Turn-quest)
  • Team player with high customer awareness skills


Any professional qualification will be an added advantage


At least 1 – year relevant experience in the Insurance industry.

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APA Life Assurance Company Ltd
APA Life Assurance Company Ltd

Nairobi, Kenya

300 - 10000 people

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