Call Center Representative At Sendwave

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Call Center Representative At Sendwave 1 Position
Emploi Recruitment

Nairobi, Kenya

Job Description

Duties and Responsibilities

  • Work regular full-time shifts on our support inbox, handling incoming calls, outgoing calls, texts & emails.
  • Identify patterns in user feedback and translate those into suggestions for improving our user experience.
  • Quickly identify major issues affecting a number of users and be an advocate for having them addressed swiftly.
  • Participate in regular trainings & team meetings. 

You might be a good fit if you:

  • Truly enjoy helping to solve problems for our awesome customers.
  • Exhibit excellent written & verbal communication skills.
  • Approach others’ problems with compassion and a desire to keep problem-solving an issue until you understand what is going on.
  • Are motivated to help Sendwave grow through providing stellar service to our customers.

Requirements (must have all to apply)

  • 2+ years experience in a call/contact center or as a dispatcher/receptionist in a large office
  • Ability to commit to a full-time schedule 
  • Ability to work your assigned shift, as we are open 24 hours per day/7 days per week. We currently have a number of shifts available: 
    • 3pm-11pm EAT (days off Friday + Saturday)
    • 3pm-11pm EAT  (days off Sunday + Monday)
    • 11pm-7am EAT(days off Friday + Saturday)
    • 11pm-7am EAT (days off Sunday + Monday)
    • 7am-3pm EAT (days off Friday + Saturday)
    • 7am-3pm EAT (days off Sunday + Monday)
  • Ability to work weekends, evenings, and statutory holidays if required
  • Advanced fluency in English (speaking / writing). The job requires the ability to communicate in English with our customers and team at a professional working capacity. 
  • Fluency in Somali, Swahili, Italian, Spanish or French is a plus!

Location

Our company, including our support team, is 100% remote. External candidates must be authorized to work in Kenya or Senegal. External candidates authorized to work exclusively outside of Kenya or Senegal will not be considered.

Salary and Benefits

  • Salary will be based on experience and localized for your local economy.
  • Benefits package
  • Equipment provided (laptop, headset)

Our team

  • Our team of over 200 employees are fully distributed across the world— working from coffee shops, homes, and coworking spaces — making us one of the larger fully distributed growth-stage startups in the world.
  • We are proud parents, community organizers, farmers, band members, yogis, Youtube influencers, former olympians and serial entrepreneurs.
  • We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili and Wolof.
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Emploi Recruitment
Emploi Recruitment

Nairobi, Kenya

51 - 299 people

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